Return & Refund Policy

We want customers to feel confident shopping with ZuxQari™. This policy explains when and how eligible returns and refunds may be requested.

Return Eligibility

To qualify for a return, an item should generally:

• Be returned within the applicable return period
• Be unused or in substantially the same condition as received
• Include applicable original packaging, accessories, and components
• Include proof of purchase or the relevant order number

How to Request a Return

Before returning a product, contact service@zuxqari.com with your order number and reason for the return.

If the product is damaged, defective, or incorrect, please also provide clear photographs where appropriate.

Do not send products back without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us promptly so we can review the issue.

Items That May Not Be Eligible for Return

Certain products may not qualify for return when they have been used, damaged after delivery, altered, or returned incomplete. Products subject to hygiene or safety considerations may also have additional return restrictions where permitted by applicable law.

Return Shipping

Return shipping responsibility depends on the reason for the return. If a return results from an error attributable to us, we will provide appropriate instructions after reviewing the request.

For returns based on customer preference, applicable return shipping costs may be the customer's responsibility unless otherwise required by law.

Refunds

After an approved returned item is received and inspected, we will notify you regarding the refund decision.

Approved refunds are issued to the original payment method whenever possible. The time required for funds to appear may depend on the payment provider or financial institution.

Original Shipping Charges

Original shipping charges may be non-refundable unless the return is due to an error attributable to ZuxQari™ or applicable law requires otherwise.

Exchanges

If you need a different product or replacement, contact our customer service team. Available options depend on stock availability and the circumstances of the request.