How Can We Help?
Have a question about a product, an existing order, payment, shipping, tracking, returns or refunds? Our customer service team is available to help with your ZuxQari™ shopping experience.
Email Support
Phone Support
Customer Service Hours
8:00 AM–10:00 PM
What Can We Help You With?
Contact us whenever you need assistance before or after placing an order.
Need help understanding product features, dimensions, specifications, materials or included accessories? Contact our support team before ordering.
We can help review existing orders, order information and other purchase-related questions.
Contact us regarding order-related payment questions. Payment availability may depend on the options displayed during checkout.
Need help understanding an order status, tracking information or delivery update? Send us your order information.
Contact us before returning merchandise so that we can review your request and provide the applicable return instructions.
You may also contact customer support for privacy-related requests or questions regarding information associated with your purchase.
Questions About an Existing Order?
To help us locate and review your purchase more efficiently, please include the following information when contacting customer support:
- Your order number
- Email address used during checkout
- Name used on the order
- A short description of your question
Damaged, Incorrect or Incomplete Order?
If a product arrives damaged, defective, incomplete, incorrect or materially different from the applicable product description, please contact us promptly.
Where relevant, please provide:
- Your order number
- A clear description of the issue
- Clear photographs or video showing the issue
- A photograph of the shipping label
- Photographs of the exterior packaging if it arrived damaged
Providing clear information helps us review the situation more efficiently and determine the appropriate next step.
ZuxQari™ Company Details
No. 102 Baisha Road,
Shiqiao Subdistrict,
Panyu District,
Guangzhou, China
Please contact customer support before shipping any merchandise. Do not automatically send returns to our registered business address. The registered business address is not necessarily the designated return warehouse. Once an eligible return request has been reviewed and approved, our customer service team will provide the applicable return instructions and return destination.
We're Here to Help
For the most efficient assistance, please provide complete and accurate information when contacting us. Our team will review your request and assist with the applicable next steps.